About ComplyCube

• What is ComplyCube?
• What support does ComplyCube provide?
• How can I monitor the status of your services?

About Service

• Is your solution global?
• What is a check?
• Can I get a demo of ComplyCube?
• Does your solution ensure AML compliance?
• How do I contact your support team?
• Do you offer a free trial access?

Getting Started

• How do I create an account?
• How do I activate my account?
• How do I get a test or sandbox account?
• How do I use the test or sandbox account?
• How do I subscribe to a plan?

Use Cases

• What use cases does ComplyCube support?
• What industries can use ComplyCube?
• Can ComplyCube be used for Know Your Customer (KYC)?
• Can ComplyCube be used for identity verification?
• Can ComplyCube be used for age verification?
• Can ComplyCube be used for customer onboarding?

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Charges and Billing

• What are your pricing plans?
• How do your commitment and PAYG plans work?
• Will I get charged for unprocessable or incomplete checks?
• What payment methods do you accept?
• Do you offer high-volume pricing?

Partner Program

• Do you have a partner program?
• What are the benefits of a ComplyCube partnership?
• Are your referral schemes global?
• How do I partner with you?
• Are all identity verification and KYC services available to partners?
• Do you offer a white-label KYC solution?

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Startup Program

• Do you have a startup program?
• What is the eligibility criteria for the Startup Program?
• How can I apply to the Startup Program?
• What does the ComplyCube Startup Program offer?

Roles and Permissions

• What are the user roles and permissions for the Web Portal?
• How to change the role of an existing user?
• Resending invitation email to a user?

Access Management

• How can I enable Single Sign-On (SSO)?
• How do I setup Single Sign On (SSO)?
• How can I setup SSO using Okta?
• How can I setup SSO using Microsoft Entra ID (formerly Azure Active Directory)?

Password and Security

• What is Multi-factor Authentication?
• How can I set up Multi-Factor Authentication?
• How do I reset my password?

Data and Privacy

• How secure is your platform?
• Do you sell my information or my customer’s data?
• Do you send marketing emails to my customers?
• Can you assist with migrating my existing clients to ComplyCube?
• How long do you hold customers' data?
• Where does ComplyCube store the data?