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ComplyCube provides a range of support services, dependent on your plan, designed to help customers across technical, onboarding, and operational areas. Here's a summary of the support available:
Technical & Integration Support
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API Documentation: Comprehensive and regularly updated docs to guide integration: docs.complycube.com
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SDK Guidance: Frontend and backend SDKs with setup instructions and examples.
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Webhook Assistance: Help with configuring event-based webhooks.
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Sandbox Environment: A turnkey production-like environment to get started immediately.
Customer Success & Onboarding
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Customer Success Manager: A named contact to help with onboarding, optimisation, and strategic planning.
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Custom Onboarding Sessions: Step-by-step walkthroughs of product features and setup.
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Success Reviews: Regular check-in sessions tailored to your needs to review platform usage, performance trends, and identify growth opportunities. Frequency can be adjusted based on your plan and preferences.
Support Channels
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Help Centre: FAQs, troubleshooting articles, and how-to guides.
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Support Desk: Ticket-based support for general and technical issues.
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