Web Portal
- What is the ComplyCube Web Portal?
- How do I run checks using the Web Portal?
- How do I send a link to my client to complete verification?
- What are Automation settings?
- How do I change the company name that appears in emails sent by the Web Portal to my clients?
- How can I download my check data in CSV?
AML Screening Check
- What is an AML Screening Check?
- What data is required to run an AML Screening Check?
- How do I run an AML Screening Check?
- What are the results of an AML Screening Check?
- How long does it take to process an AML Screening Check request?
- Do you perform AML continuous or ongoing monitoring?
Document Check
- What is a Document Check?
- What data is required to run a Document Check?
- How do I run a Document Check?
- What are the results of a Document Check?
- How long does it take to process a Document Check request?
- Does ComplyCube support NFC-based verification for ID documents?
Identity Check (Biometric Verification)
Enhanced Identity Check (Active Biometric Verification)
Multi-Bureau Check
Age Estimation Check
Proof of Address Check
- What is a Proof of Address Check?
- What data is required to run a Proof of Address Check?
- How do I run a Proof of Address Check?
- Can I manually run a Proof of Address check via the Web Portal?
- What are the results of a Proof of Address Check?
- How long does it take to process a Proof of Address Check request?
Face Authentication Check
No Code Workflows
- Could we have product training on workflows for our team?
- How fast is the turnaround time to implement new features to the workflow?
- If I have a workflow but we don't have eID for example will this show as an unusable option, or be hidden?
- Would I be able to test out these workflows before including them in my instance?
- How many workflows can I have for the for plan I’m on?
- Will creating a new workflow affect the existing code my developers have created?
OTP (One-Time Passcode)
- Is OTP available across all pricing tiers?
- What compliance/regulatory standards does it help with (e.g., PSD2 SCA)?
- How secure is your OTP feature compared to competitors?
- What channels are supported (SMS/email)?
- How is OTP integrated into workflows?
- How long does OTP take to complete?
Email Intelligence
- Where does the data come from?
- Is Email Intelligence available on all plans?
- Is Email Intelligence real-time?
- Can Email Intelligence be combined with OTP?
- Is Email Intelligence different from just verifying email format?
- What kind of risks can Email Intelligence detect?
Mobile Intelligence
- Where does the data come from?
- Is Mobile Intelligence privacy-compliant (GDPR)?
- Is Mobile Intelligence available on all plans?
- How does your Mobile Intelligence feature compare to competitors?
- How does Mobile Intelligence integrate with OTP?
- Can Mobile Intelligence detect virtual numbers or international routing tricks?
Device Intelligence
- Where does the data come from?
- What data privacy protections apply to Device Intelligence?
- Is Device Intelligence available on all plans?
- Is Device Intelligence included by default in all flows?
- What risks can Device Intelligence detect?
- How is Device Intelligence different from competitors' versions?
SSN Check
- What is SSN Check?
- Can I add a sub-branch to the workflow if the SSN doesn’t show?
- Would there be cases where the SSN wouldn't show for a user?
- How does ComplyCube’s SSN Check compare to competitors?
- Are SSN checks available on all plans?
- Is SSN Check a standalone check or bundled?
eID Check
- What is an eID Check?
- What data is required to run an eID check?
- Which eID schemes are supported?
- Is eID Check required in certain regions?
- What happens if the eID Check authentication fails?
- How long does the eID Check process take?
Assurance Reports
Access Restrictions & Banned Faces
Smart Forms
- Do I need to enable Smart Forms before use?
- Is localization supported in Smart Forms?
- What types of input fields can I include in a Smart Form?
- Can Smart Forms change based on previous answers?
- Where can I access the responses submitted through Smart Forms?
- How do Smart Forms work within a workflow?